Customer Service Frequently Asked Questions

For your convenience, we've provided answers to some of our most-asked customer service related questions below. If you don't find what you're looking for here, please click here to contact us. We'll be glad to help out.


Shipping: When will my order arrive?

How do you ship?

Discreet shipping and billing is important to me. How will my order look when it arrives and what will show up on my credit card?

33 Day Price Match Guarantee.

What is your return policy?

What if an item is defective?

Can I cancel my order?

I have a PinkCherry discount code, where do I enter the PinkCherry discount code?

Do you ship to Hawaii, Alaska, PO Boxes or APOs?

What products do your sale restrictions include?

How We Measure

How do I unsubscribe to the newsletter?

How do I reset my password?

Can I add an order to my account?

How do backordered items work?

Does PinkCherry have a store I can visit?

Can I place my order over the phone?

How can I place an order?

I want to cancel my order but it has already been processed

How can I contact you?

How do PinkCherry Points work?

257 Record Keeping Requirements Compliance

18 U.S.C. 2257 Compliance. In compliance with the Federal Labeling and Record-Keeping Law (also known as 18 U.S.C. 2257), all models located within our domain were 18 years of age or older during the time of photography. All content and images are in full compliance with the requirements of 18 U.S.C. 2257 and associated regulations. TBMBM US, Inc. does not produce any content and makes no representation about any content on our site www.tbmbm.com. All pictures of models on product covers or on video products offered on this site have been created / produced by other companies, manufacturers, or studios.

TBMBM US. Inc. does not have in our possession any of the original 2257 disclaimers for any of the models. All of the companies, manufacturers, or studios that have created content that we sell or advertise have represented to TBMBM US, Inc that all models appearing on their product covers or instructional videos are over 18 and that they, companies, manufacturers, or studios, maintain all appropriate 2257 disclaimers or the equivalent.

Please click here to contact us

Or call us toll free at 1-888-801-TOYS (8697)

All charges are in US dollars. Canadian shoppers, please visit PinkCherry.ca to shop in Canadian dollars.